
Claims
Play Fair. Pay Early.
Our Promise
However complex your claim may be, it is our goal to listen, make it as simple, smooth and hassle-free as possible.
Dedicated Service
All claims are handled by our skilled and experienced team in Asia, who you can connect with easily.
Meet our People


Sica Quan
Head Of Claims
Sica has over 20 years of industry experience. Her expertise includes the intricacies of multinational claims, as well as property and casualty claims.


Adeline Lee
Head Of Claims
Adeline has over 30 years of technical and claims management experience in the industry. She holds an Associateship of the Chartered Insurance Institute, along with a Bachelor in Law through the University of London.
Adeline loves travelling for the amazing experiences, cultures and food she gets to appreciate and enjoy. She recently started a regular fitness routine doing moderate to high intensity interval training at home.
Adeline loves travelling for the amazing experiences, cultures and food she gets to appreciate and enjoy. She recently started a regular fitness routine doing moderate to high intensity interval training at home.


Nicole Khong
Claims Manager - Asia
Nicole has over 20 years of experience in claims management. She is passionate about building customer-centric, agile and innovative claims solutions and is inspired to do better each day. She is a graduate of the Nanyang Technological University majoring in insurance and a Chartered Insurer of the Chartered Insurance Institute.
When her day is done, Nicole’s go-to leisure activities are gardening, yoga and badminton.
When her day is done, Nicole’s go-to leisure activities are gardening, yoga and badminton.


Steven Dewhurst
Legal & Claims Counsel - Asia
Steven has over 30 years of experience working as an insurance lawyer, most of which has been spent as a partner in international law firms across the Asia-Pacific. His experience covers all types of commercial insurance and reinsurance, regulation and claims. Steven has recently held the position of Semester Professor in Bond University’s Law Faculty, teaching information security governance and cyber risk to postgraduate students studying a Master of Laws in Enterprise Governance. He continues to edit the insurance chapter in Chitty on Contracts: Hong Kong Specific Contracts, a position he has held since 2004.