Claims

Adeline has over 30 years of technical and claims management experience in the industry. She holds an Associateship of the Chartered Insurance Institute, along with a Bachelor in Law through the University of London.

Adeline loves travelling for the amazing experiences, cultures and food she gets to appreciate and enjoy. She recently started a regular fitness routine doing moderate to high intensity interval training at home.

Nicole has over 20 years of experience in claims management. She is passionate about building customer-centric, agile and innovative claims solutions and is inspired to do better each day. She is a graduate of the Nanyang Technological University majoring in insurance and a Chartered Insurer of the Chartered Insurance Institute.

When her day is done, Nicole’s go-to leisure activities are gardening, yoga and badminton.

Celia has over ten years of experience in insurance industry and has over 7 years P&C claim experience. She worked in a top foreign broker firm and domestic P&C insurance company in China before joining Berkley. Celia has a bachelor’s degree in Law from Shanghai Maritime University and holds a designation of CPCU.

Steven has over 30 years of experience working as an insurance lawyer, most of which has been spent as a partner in international law firms across the Asia-Pacific. His experience covers all types of commercial insurance and reinsurance, regulation and claims. Steven has recently held the position of Semester Professor in Bond University’s Law Faculty, teaching information security governance and cyber risk to postgraduate students studying a Master of Laws in Enterprise Governance. He continues to edit the insurance chapter in Chitty on Contracts: Hong Kong Specific Contracts, a position he has held since 2004.

Tony is a highly experienced insurance professional with over a decade of expertise in the field. Throughout his career, he has demonstrated a strong focus on casualty and financial lines claims, showcasing his in-depth knowledge and understanding of these specialised products.

Tony holds a Bachelor of Arts degree in Economics and Finance, complemented by a Bachelor of Law degree, which provides him with a unique blend of analytical skills and legal acumen. This academic background equips him with a comprehensive understanding of the intricate financial and legal aspects of the insurance industry.

Tony's professional journey encompasses working as a claims handler in both an international broker firm and an insurance company. These roles have exposed him to diverse and challenging environments, allowing him to develop a versatile skill set and a keen ability to adapt to various industry landscapes.

With a proven track record of serving clients from both local and international backgrounds, Tony has gained extensive experience across a wide range of sectors. Notably, he has successfully catered to the insurance needs of clients in the educational, healthcare, and financial sectors, among others. This exposure has enhanced his ability to navigate the unique challenges and nuances that arise within each industry, enabling him to provide tailored and effective insurance solutions to clients.